Rulebook on the procedure and method of resolving customer complaints on the goods
By this policy, the Trader regulates the manner, conditions and procedure for resolving consumer complaints due to defects on the purchased product through www.pwlfashion.com and the Authorization, Obligations, and Responsibilities of the Trader regarding the exercise of the consumer’s right to object.
The buyer, in terms of this Rulebook, is any citizen who, on the Internet at www.pwlfashion.com, purchases products for personal needs or the needs of others.
The buyer has the right to object to the purchased product due to deficiencies that occurred, within six months from the date of purchase.
By the expiration of the deadline referred to in paragraph 1 of this Article, the buyer shall lose the right to file an objection.
When applying for a complaint, the buyer is obliged to:
- in the request for reclamation to state the reasons for the complaint and the desired way of resolving it
- the product that advertises to return in the original package
- submit an account
- submit a signed correction order.
A claim for reclamation can only be delivered by post to the following address:
“PWL FASHION COMPANY” d.o.o., 15000 Sabac, Obilazni put BB.
The buyer has no right to object if:
- he / she has missed the deadline for filing a complaint specified in Article 3 of this Rulebook
- the defect in the purchased product is due to his guilt or the guilt of others
- bought the product on sale
- bought a defective product at a reduced price
- changed the decision on product selection.
The established request for reclamation is established by an authorized employee, and informs the Buyer within 8 days from the date of receipt of the same.
In the event of a substantiation of the objection and its acceptance by the Trader, the Buyer has the right of his choice to:
- replacing the purchased product with a defect for a new, correct product
- reimbursement of the price paid for the attached account
- eliminating defects on the product.
Delivery for products sold online is only available in the Republic of Serbia.
This Ordinance shall enter into force on the day of its adoption.